La Vie unfiltered embroidered - Unfiltered Iconic Crew

Shipping & Delivery

At La Vie unfiltered, we’re passionate about delivering your style essentials with care and efficiency. Most orders are shipped via USPS Ground Advantage within 5 business days.

Orders placed after 5:00 PM CT will be processed on the next business day, with our dedicated team handling shipments Monday through Friday. Weekend or holiday orders will start their journey on the next business day.

Keep in mind that shipping transit times are in addition to processing times. Once your order is on its way, you’ll receive a confirmation email with tracking details so you can follow your package’s journey to your doorstep.

We’re here to make your shopping experience seamless, ensuring your favorite pieces arrive safely and on time, because you deserve nothing less!

Order Modifications

We understand plans can change, but once an order is placed, we’re unable to make adjustments, such as adding items, changing sizes, or combining multiple orders. To avoid any hiccups, please double-check your shipping address and cart details before checking out.

Order Cancellations

At this time, we’re unable to cancel orders once they’ve been placed. All orders move to shipping as quickly as possible to ensure prompt delivery. Please review all details carefully before finalizing your purchase.

Price Adjustments

Promotional discounts and offers apply only during their specified periods and cannot be applied retroactively to past purchases. Be sure to take advantage of current promotions when placing your order to get the best deal.

Delivery Delays

We strive to deliver on time, but occasional delays may occur due to unforeseen circumstances, such as natural events or other factors beyond our control. Rest assured, we’ll do our best to keep your delivery on track.

Lost or Stolen Packages

Your order’s safe delivery is our priority. Once your package ships, you’ll receive tracking details to monitor its progress. However, please note that we’re not responsible for packages lost or stolen after they’ve been marked as delivered by the carrier.

If there’s an issue with your delivery, we encourage you to contact the carrier directly to file a claim.

For additional questions or assistance, feel free to reach out to us atcs@lavieunfiltered.com, we're here to help!

Return

We offer free 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Return

• Your item must be in the same condition that you received it—unworn, unused, unaltered and unwashed, and in its original packaging.
• The item must not show any signs of wear, including perfume, makeup, or other scents.
• Items must be free of any stains, tears, or alterations.
• You’ll also need the receipt or proof of purchase.

Return Process

• Initiate Your Return: To begin your return, visit our Return, Exchange and Refund portal here La Vie Unfiltered Returns within 30 days of receiving your item.  
• Ship Your Return: After submitting your return request, you’ll need to ship the item back to us within 30 days. A prepaid shipping label will be provided, depending on whether you opted for Offset at checkout or not.

Return Labels

Once your return request is approved through our Return Portal, you’ll receive a return label via email. Simply print it out, attach it to your package, and drop it off at the designated carrier.

All approved returns must be sent to the following address:

La Vie unfiltered
1900 W Gray St, Suite 131703
Houston, TX 77019

Please note: Return labels are only issued after your return is approved. If you have any questions or need assistance, feel free to contact at cs@lavieunfiltered.com for assistance.

Store Credit Option

We offer store credit as a flexible way to enhance your shopping experience while retaining value for your purchases. You can choose store credit instead of an exchange for added flexibility.

• Gift Card Store Credit: A store credit in the exact amount of your return will be issued as a gift card. The gift card will be automatically emailed to you upon processing.
• Immediate Store Credit: Store credit will be available immediately once your return is approved, allowing you to make a new purchase without waiting for the returned item to be processed.

Exceptions / Final Sale

Unfortunately, we cannot accept returns on sale items or gift cards. Items marked as Final Sale are not eligible for returns, exchanges, or refunds. Please double-check your cart before completing your purchase, as these items cannot be modified or canceled after purchase.

Exchanges

• Initiate Exchange: To start the exchange process, visit our Return, Exchange and Refund portal here La Vie Unfiltered Returns. Once your request is submitted, you may authorize your card for the exchanged item to be processed immediately.
• Card Authorization: At the time of submission, your card will be authorized (but not charged) for the amount of the new item. You will only be charged if your returned item is not received within the allotted time frame.
• Ship Your Return: After initiating your exchange, you’ll need to ship the item back to us within 30 days. A prepaid return shipping label will be provided for your convenience. Be sure to ship your return before the time expires to avoid any additional charges.
• Conditions for Exchange:
• Your item must be in the same condition that you received it—unworn, unused, unaltered and unwashed, and in its original packaging.
• The item must not show any signs of wear, including perfume, makeup, or other scents.
• Items must be free of any stains, tears, or alterations.
• You’ll also need the receipt or proof of purchase.
• Items that are not received within the allotted time may result in your card being charged for the exchange.

Wait For Return Processing

If you prefer to avoid card authorization, you have the option to wait until your return is fully processed before proceeding with an exchange. Once we receive and process your returned item, we will initiate the exchange for your desired product without placing a hold on your card. This option may take longer, but it allows you to avoid any pending authorizations.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the refund approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to post the refund.

If more than 10 business days have passed since your refund was approved, feel free to contact us at cs@lavieunfiltered.com for assistance.

Additional Information

We’re happy to assist with exchanges to ensure you love your purchase. Please note that all exchanges are subject to availability. If your requested item is out of stock, we will issue a refund for the value of the returned item.

At La Vie unfiltered, we are committed to offering a seamless and secure shopping experience. Below, you’ll find details regarding our accepted payment methods and transaction policies.

Accepted Payment Methods

To ensure convenience and security, we accept the following payment methods:

• Major Credit & Debit Cards – Visa, Mastercard, American Express, Discover, Diners Club
• Digital Payment Options – Apple Pay, Google Pay, PayPal, Shop
• La Vie unfiltered Gift Cards – Redeemable exclusively on our website

For any assistance with payments, please contact our client services team at cs@lavieunfiltered.com.

Using La Vie unfiltered Gift Cards

• La Vie unfiltered Gift Cards may be used for full or partial payment.
• If the purchase amount exceeds the available gift card balance, an additional payment method will be required.
• Gift cards are non-refundable and cannot be redeemed for cash.

Payment Methods Not Accepted

To maintain the highest level of security, we do not accept:

• Cash, checks, or money orders
• Bank transfers or wire transfers
• Cryptocurrency payments
• Prepaid gift cards that are not issued by Visa, Mastercard, or American Express

Currency & Taxes

• All transactions are processed in United States Dollars (USD).
• Applicable sales tax will be calculated at checkout based on the shipping address.

Payment Security & Order Verification

• Payments are processed at the time of purchase through encrypted and secure payment gateways.
• For high-value orders or transactions requiring additional verification, we may request confirmation via email to ensure the security of your purchase.

Unauthorized Transactions & Chargebacks

If you notice an unauthorized charge, please contact our client services team immediately at cs@lavieunfiltered.com.

For any disputes or concerns, we kindly request that you reach out to us first before initiating a chargeback with your bank. Our team is dedicated to resolving any payment-related matters promptly.

Refunds & Returns

• Eligible refunds will be processed back to the original payment method.
• Orders placed using a La Vie unfiltered Gift Card will be refunded as store credit.
• For more details, please review our Return Policy.

Client Services

For any payment inquiries, please contact us:
📧 Email: cs@lavieunfiltered.com
📞 Phone: 832-617-1001