FAQ
Questions, answered.
Shipping, returns, sizing and your order. Can't find it? Write to us.
Shipping and delivery
Do you offer free shipping?
Yes. Shipping is free on all U.S. orders.
Where do you ship?
We currently ship within the United States. We plan to add Canada and select European countries soon. Subscribe to our newsletter to hear first.
How long does delivery take?
Orders usually ship within 5 business days. During holidays and busy periods it can take longer. After that, delivery time depends on the carrier and your location, and your tracking email shows the estimated date.
Orders and tracking
Can I track my order?
Yes. When your order ships, we email you a tracking number. You can also check your order any time on our Track your order page.
How do I find my tracking number?
It's in your shipping confirmation email. If you can't see it, check your spam or junk folder. Still not there? Email us at cs@lavieunfiltered.com and we'll help.
My tracking number isn't working. What should I do?
Tracking details can take up to 24 hours to update. If it still doesn't work after that, email us at cs@lavieunfiltered.com.
It says delivered, but I haven't received it.
Check with neighbors or your front desk. Carriers sometimes mark a package delivered a little early, so give it 24 hours. If it still hasn't arrived, contact us at cs@lavieunfiltered.com.
What if my order arrives damaged?
Contact us right away at cs@lavieunfiltered.com and we'll help.
Returns and exchanges
What is your return policy?
You can return or exchange an item within 30 days of delivery, for a refund, an exchange or store credit. Items must be unworn, unused, unaltered, unwashed and free of stains or tears. Full details are in our Return and Exchange Policy.
How do I start a return or exchange?
Use our Returns Portal and follow the steps.
Are returns free?
Yes. Returns within 30 days of delivery are free. Start yours in the Returns Portal.
Can I exchange an item?
Yes. Choose exchange in the Returns Portal.
Will I get a refund?
Once we receive and inspect your return, we refund it to your original payment method within 10 business days.
Ordering and payment
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, PayPal, Shop Pay and La Vie unfiltered gift cards.
Can I change or cancel my order after placing it?
We can't modify or cancel an order once it's placed, so please check your cart before you check out.
Can I change my shipping address?
No. Once an order is placed, we can't change its shipping address. Please check it carefully at checkout.
Do you offer discounts or promotions?
Yes. Subscribe to our newsletter for offers, and watch our homepage and social media for the latest promotions.
How do I use a promo code?
Enter it at checkout. One promo code can be used per order.
Do you offer gift cards?
Yes. Digital gift cards are available on our website.
Sizing, fit and care
What sizes do you offer?
Our sizes run from XS to XXL. The range varies by style, so check the sizes shown on each product page.
How do your pieces fit?
Our pieces follow standard sizing. For the best fit, check the size chart and fit notes on each product page, or see our Size Guide.
How do I care for my piece?
Follow the care label on each piece. Our Fabric and Care guide has more.
Will sold-out styles come back?
Restocks depend on demand. Subscribe to our newsletter to hear first.
Account and support
Do I need an account to order?
No. You can check out as a guest. An account lets you see your order history, shipping updates and order status.
How can I contact customer support?
Use our Contact Us page, email cs@lavieunfiltered.com, call (832) 617-1001, or use chat. We reply within 24 hours, including outside service hours. Customer service hours are Monday to Friday, 9 AM to 8 PM Central.