My package says ‘Delivered’ but I haven’t received it. What should I do?

Check with neighbors or your front desk (if applicable). Look for a delivery notice left by the carrier. Wait 24 hours, as sometimes carriers mark packages as delivered before final drop-off. If you still can’t locate it, contact us at cs@lavieunfiltered.com for assistance.

Track your order

Looking up your order

Tracking History

Enjoy your order!

How to Track Your Order

We make it easy for you to track your package and stay updated on its journey. Follow these simple steps:

1. Locate Your Tracking Information

After placing an order, you will receive a confirmation email with your tracking number. If you don’t see it in your inbox, check your spam or junk folder.

2. Enter Your Email and Tracking Number

In the Email Address field, enter the same email you used to place the order.
In the Tracking Number field, enter the tracking number provided in your email.

3. Click ‘Track My Package’

Once you’ve entered your details, click the "Track my package" button. You will be redirected to the latest tracking updates for your order.

4. Review Your Order Status

The tracking system will provide real-time updates on your shipment, including:

When your order has been processed.
When it is in transit.
Estimated delivery date.
Final delivery confirmation.

Need Help?

If you have trouble tracking your order, please contact our customer support team cs@lavieunfiltered.com or through our contact page.

FAQs - Order Tracking

Your tracking number is included in the shipping confirmation email sent to you once your order has been processed. If you can't find it, check your spam or junk folder.

You may receive tracking updates via email or SMS, depending on the contact details provided at checkout. If your tracking number isn’t working, please allow 24 hours for the carrier to update tracking details. If the issue persists, contact our support team at cs@lavieunfiltered.com for assistance.

Orders typically ship within 5 business days. During peak seasons, processing may take slightly longer. Please check our shipping policy.

Tracking updates depend on the shipping carrier. Sometimes, updates can be delayed due to processing times or transit between facilities. If there’s no update for more than 3 business days, reach out to us at cs@lavieunfiltered.com.

Check with neighbors or your front desk (if applicable).
Look for a delivery notice left by the carrier.
Wait 24 hours, as sometimes carriers mark packages as delivered before final drop-off.
If you still can’t locate it, contact us at cs@lavieunfiltered.com for assistance.

Once an order has been processed, we are unable to modify the shipping address. Please double-check your details before placing your order.

If your order seems lost or arrives in less-than-perfect condition, don’t worry! Reach out to our friendly support team at cs@lavieunfiltered.com, and we’ll do our best to help you find a solution.

No, we currently only ship within the United States. International shipping is not available at this time.

We want you to love your purchase! If you're not completely happy, you can return eligible items within 30 days of delivery. Items must be unworn, unwashed, and in original packaging. Just reach out to our team, and we’ll guide you through the simple return process. Please check our return policy.

For any order-related inquiries, reach out to us via chat, phone at (832) 617-1001 or email cs@lavieunfiltered.com.